Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the IndoorClimbingApp mobile application and related services (collectively, the “App”). These Terms constitute a legally binding agreement between you and Lovisa Svensson (“we,” “us,” or “our”). By downloading, installing, accessing, or using our App, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

• “User,” “you,” and “your” refer to the individual accessing or using the App.
• “Content” refers to any text, images, videos, audio, or other material that appears on or through the App.
• “User Content” refers to any Content that users submit, upload, or transmit to or through the App.
• “Intellectual Property Rights” means all patent rights, copyright rights, moral rights, rights of publicity, trademark rights, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.

3. Acceptance of Terms

By downloading, installing, accessing, or using our App, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not download, install, access, or use our App.

4. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms within the App or by other reasonable means. Your continued use of the App after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the App and uninstall it from your device.

5. Eligibility

To use our App, you must be at least 13 years old. If you are under 18 years old, you must have permission from your parent or legal guardian to use the App, and they must agree to these Terms on your behalf. By using the App, you represent and warrant that you meet these eligibility requirements.

6. License to Use the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App for your personal, non-commercial purposes on a mobile device that you own or control. This licence does not include any right to:

• Modify, disassemble, decompile, or reverse engineer the App
• Rent, lease, loan, sell, sublicence, distribute, transmit, or otherwise transfer the App
• Copy or store the App other than as permitted by these Terms or applicable mandatory law
• Remove, circumvent, disable, damage, or otherwise interfere with security-related features of the App
• Use the App in a way that violates applicable laws or regulations

7. App Store Additional Terms

Where the App is made available through an app store (Apple App Store or Google Play), you acknowledge and agree that:

• These Terms are between you and Lovisa Svensson, not with the app store
• The app store has no obligation to furnish maintenance and support services with respect to the App
• In the event of any failure of the App to conform to any applicable warranty, you may notify the app store, and the app store may refund the purchase price (if applicable)
• The app store is not responsible for addressing any claims you have relating to the App
• You must comply with the app store's terms of service when using the App

8. User Accounts

You may be required to create an account to access certain features of our App. You are responsible for:

• Providing accurate, current, and complete information
• Maintaining the confidentiality of your password and account
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or if your account poses a risk to our App or other users.

9. In-App Purchases and Subscriptions

The App may offer in-app purchases or subscription services, subject to the following terms:

• Prices are displayed in the App and are subject to change with prior notice
• All payments are processed through Apple App Store or Google Play — we do not directly handle or store your payment information
• Payment is charged to your app store account at confirmation of purchase
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
• Your account will be charged for renewal within 24 hours prior to the end of the current period
• You can manage and cancel subscriptions through your App Store or Google Play account settings
• No refunds will be provided for any unused portion of a subscription period, except as required by applicable law

Price Changes

If we change the price of a subscription plan, we will provide at least 30 days' notice through the App or via email. Your continued use of the App after the price change takes effect constitutes your agreement to pay the updated price.

Free Trials

We may offer free trials for subscription services. Unless otherwise stated, free trials convert to paid subscriptions at the end of the trial period. To avoid charges, you must cancel before the trial ends. You are eligible for one free trial per subscription plan unless we explicitly permit otherwise.

Refunds

All subscription fees are non-refundable except as expressly required by applicable law. In exceptional circumstances, we may at our sole discretion offer a partial or full refund.

Tax and VAT

Subscription fees may not include applicable taxes such as VAT. Where required by law, applicable taxes will be collected and remitted to the appropriate authorities by the app store.

10. User Content

The App may allow you to submit User Content. You retain ownership of any User Content you submit, but you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicence) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User Content in any media or distribution method. This licence authorises us to make your User Content available to other users of the App.

You represent and warrant that you have all necessary rights to grant us this licence and that your User Content does not violate any third-party rights or applicable laws. We reserve the right to remove any User Content at our discretion.

11. User-Generated Content Moderation

Content Standards

User Content must not:

• Contain material that is defamatory, obscene, offensive, hateful, or inflammatory
• Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
• Infringe any copyright, trademark, or other intellectual property right of any person
• Be likely to deceive or mislead any person
• Promote any illegal activity
• Harass, upset, embarrass, alarm, or annoy any other person
• Impersonate any person or misrepresent your identity or affiliation
• Contain advertising or promote any services without our prior written approval

Moderation

We may employ pre- or post-moderation, user reporting, automated filtering, and human review to enforce these standards. Our moderation team may remove content, limit posting ability, issue warnings, or suspend or terminate accounts for violations. Illegal content will be reported to relevant authorities.

Appeals

If you believe your content was removed in error, you may appeal by contacting us at support@indoorclimbingapp.com with a description of the content, why you believe it does not violate these Terms, and any relevant context. We will respond within 5 business days. All decisions following an appeal are final.

Repeat Offenders

Users who repeatedly violate our content standards may have their accounts permanently terminated. We maintain internal records of warnings and violations to identify repeat offenders.

12. Prohibited Conduct

You agree not to:

• Violate any applicable law or regulation
• Infringe the rights of others, including intellectual property rights
• Harass, abuse, or harm another person
• Interfere with the proper functioning of the App
• Attempt to breach any security or authentication measures
• Use the App for any illegal or unauthorised purpose
• Post or transmit malicious code or other harmful content
• Impersonate others or misrepresent your affiliation with any person or entity
• Attempt to gain unauthorised access to the App, other users' accounts, or any connected systems or networks

13. Privacy and Permissions

Our Privacy Policy describes how we collect, use, and share information about you. By using the App, you consent to our collection and use of information as described therein.

The App may request permissions to access features on your device such as camera, location, or storage. You can manage these permissions through your device settings. Denying certain permissions may limit the functionality of the App.

14. Intellectual Property

All content provided by Lovisa Svensson — including but not limited to the App design, text, graphics, logos, icons, images, audio clips, data compilations, and software — is the property of Lovisa Svensson or its content suppliers and is protected by copyright, trademark, and other intellectual property laws of Sweden and internationally.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the App for your personal purposes. This licence does not include any right to resell or commercially exploit the App or its contents, or to use any data mining, robots, or similar data gathering tools.

The App may display content belonging to third parties. You may not use third-party content without the permission of those third parties. We are not responsible for the accuracy or legality of any third-party content.

15. DMCA Copyright Policy

We respect the intellectual property rights of others. If you believe any material accessible through our App infringes your copyright, you may request its removal by submitting a written notification to our designated agent containing:

• A physical or electronic signature of a person authorised to act on behalf of the copyright owner
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material claimed to be infringing, with information sufficient to locate it
• Your contact information (email address sufficient)
• A statement of good faith belief that the use is not authorised by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that you are authorised to act on behalf of the copyright owner

Our designated agent for copyright notices is: support@indoorclimbingapp.com

16. Third-Party Links and Services

Our App may contain links to third-party websites or services not owned or controlled by Lovisa Svensson. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

17. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LOVISA SVENSSON DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

18. Limitation of Liability

Nothing in these Terms shall limit our liability for fraud, death, personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law. Subject to this, our maximum aggregate liability for any single event (or a series of connected events) shall not exceed the amount paid by you to Lovisa Svensson in the previous 12 months.

19. Indemnification

You agree to indemnify, defend, and hold harmless Lovisa Svensson from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from your violation of these Terms, your User Content, or your use of the App.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of Sweden and, where applicable, the European Union. This does not affect your rights as a consumer under the laws of your country of residence.

21. Dispute Resolution

If a dispute arises, we will first attempt to resolve it amicably. Please contact us at support@indoorclimbingapp.com. If the dispute cannot be resolved within 30 days, you have the right to bring proceedings in the courts of your country of residence or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

22. GDPR Compliance

The following provisions apply to users protected by EU regulations. For full details of how we process your personal data, please refer to our Privacy Policy.

Data Collection and Processing

We collect and process your personal data only where we have a lawful basis to do so — including to perform a contract with you, with your consent, to comply with a legal obligation, or for our legitimate interests where those do not override your rights. We collect only the minimum data necessary for the purposes specified in our Privacy Policy.

We process personal data in accordance with the GDPR principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data in certain circumstances
• Right to restrict processing: request restriction of processing in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to our processing of your personal data in certain circumstances

To exercise these rights, contact us at support@indoorclimbingapp.com. We will respond within 30 days.

International Data Transfers

If we transfer your personal data outside the EEA, we will ensure appropriate safeguards are in place, such as transferring to countries deemed adequate by the European Commission or using Standard Contractual Clauses. You may request information about these safeguards by contacting us.

23. Accessibility

We are committed to making our Services accessible to all users, including those with disabilities, and strive to conform to WCAG 2.1 Level AA standards where applicable. If you experience any difficulty accessing any part of our Services or have suggestions for improvement, please contact us at support@indoorclimbingapp.com.

24. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lovisa Svensson regarding your use of the App and supersede any prior agreements relating to the same subject matter.

25. Waiver and Severability

The failure of Lovisa Svensson to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

26. Termination

We reserve the right to suspend or terminate your access to the App at our sole discretion, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your licence to use the App will immediately cease.

27. Contact

If you have any questions about these Terms, please contact us at support@indoorclimbingapp.com.